This page describes how you can leave a comment or make a complaint to the Department and describes what you can expect from us in managing your complaint.
Our commitment
The Department of the Premier and Cabinet (the Department) is committed to addressing complaints in a fair, timely, and impartial manner.
Our people will identify themselves, listen carefully, and follow through on their commitments. We value your feedback because it helps us to improve.
What is a complaint?
A complaint is an expression of dissatisfaction about our services, staff, decisions, or how a previous complaint was handled, where a response is expected.
Complaints not relating to the Department will be referred to the relevant Minister’s Office or appropriate government agency. You may wish to get in touch with the relevant Minister directly.
If you do not require a response, you can leave a comment on the WA Government by telephoning +61 8 6552 6888 or emailing wa-government@dpc.wa.gov.au.
How we handle complaints
When you make a complaint we will:
- acknowledge your complaint
- review your complaint thoroughly, evaluating it fairly and objectively
- handle your complaint confidentially
- provide information about progress and outcomes as appropriate, including reasons for decisions where relevant
- provide information about further review options if you are not satisfied.
Please ensure you provide accurate information and interact respectfully with our staff. We cannot respond to any communication that is abusive or threatening. While your concerns will be given careful consideration, the Department may limit or stop responses if unacceptable behaviour persists.
How to make a complaint
To make a complaint, please contact us on:
| Department of the Premier and Cabinet | |
|---|---|
| DPCFeedback@dpc.wa.gov.au | |
| Phone | +61 8 6552 5000 |
| Locked Bag 3001, WEST PERTH WA, 6872 | |
Written complaints are best because they ensure clarity of facts and expectations. However, please let us know If you require adjustments to allow you to make a complaint.
When making a complaint, please provide the following information, where relevant:
- a short description of the complaint
- details including what happened, when and where, and who was involved
- any evidence in support of your complaint
- the outcome you are seeking
- your contact information for follow up about your complaint.
Please note that anonymous complaints or incomplete contact details may limit the Department’s ability to address your complaint or respond to you.
Taking a complaint further
If you are not satisfied with our response, you may contact the Ombudsman WA regarding matters of public administration:
| Ombudsman Western Australia | |
|---|---|
| Phone | (08) 9220 7555 |
| Freecall | 1800 117 000 (free from landlines) |
| mail@ombudsman.wa.gov.au | |
| PO Box Z5386, St Georges Terrace Perth WA 6831 | |
| Web | www.ombudsman.wa.gov.au |
You can also contact the Ombudsman if you do not wish to raise your complaint directly with the Department.
Complaints by suppliers
If you are unhappy with a procurement process, please attempt to resolve the issue with the Department’s Chief Procurement Officer at louise.williamson@dpc.wa.gov.au.
If you can demonstrate you have unsuccessfully tried to resolve the complaint with the Department, you can register an official complaint to be independently reviewed by the Department of Housing and Works.
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