Planned temporary outage affecting ACE systems - Thursday, 1st May 2025, between 4:00 PM and 5:00 PM.
The department will be performing system maintenance on Ace System on Thursday, 1st May 2025, between 4:00 PM and 5:00 PM. During this time, access to these systems will be unavailable. We apologies for any inconvenience this may cause.
The department will be carrying out system maintenance to PayPortal system - Thursday, 1st May 2025, between 5:00 PM and 5:30 PM
Access to PayPortal system will be unavailable during this time and we apologise for any inconvenience this may cause.
The department will be carrying out system maintenance to FIL (Finance Integration Layer) system - Tuesday, 6 May 2025, between 5:00 PM and 5:30 PM.
Access to FIL (Finance Integration Layer) , PayPortal system will be unavailable during this time and we apologise for any inconvenience this may cause.
If you are experiencing technical issues with a system that is not currently listed, please get in contact with us so we can investigate. We apologise for any inconvenience caused.
IT Service Desk
IT Services provides a single point of contact for all technical computing support services for users of the department's website and online systems. The IT Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of 8:30 am and 5:00 pm (GMT+8)
Phone: +61 8 9222 0777
Fax: +61 8 9222 3110
Email: IT.servicedesk@demirs.wa.gov.au
Website issues
If you're experiencing issues with our website or would like to provide feedback about it, please email us your website feedback, including your name and contact information.
